FAQ & Policy

Etiquette / Spa Safety Guidelines

Frequent Asked Questions & Policy

What’s included in the $40 Day Pass admission?

Please check the main page of the Bay Spa Website.

Do I have to make an appointment for Day Pass?

Not necessarily. We recommend appointments for service and/or treatments.

Do you provide slippers?

Yes. Bay Spa is a SHOE FREE ZONE.
Place shoes in shoe lockers located to the right as you enter at front desk.
Sanitized slippers will be provided.

What do you provide? What should I bring?

You may bring your own personal products if you like. Otherwise, we provide shirts and shorts(uniforms), towels, slippers, shampoo and conditioner, body shampoo,face lotion and body lotion,hair dryers,toothbrushes and paste,shaving blazers etc. Before using any of the spa facilities, please shower first. If you have long hair, please use a hair tie to tie it back. Hair ties and wraps available upon request at lobby.

Do you have age limit/requirements?

Children under 2 years of age are not permitted in the spa.
Elderly people, pregnant women, and those with health conditions should consult with a physician before entering sauna rooms.

Kids aged 2 to 10 or 5 ft under are welcome with supervision by the same gender parent or guardian. Anyone over the age of 80 years of age are welcome with an adult of the same gender guardian.

What are your hours?

We are open Mon-Friday from 10am to 10pm,and Saturday-Sunday from 9am to 10pm.
Our sauna rooms,Jim-Jill-bang and Common Room(co-ed area) are closed 15mins before closing for you to be able to change and leave by the time we are closed.
We are closed on Christmas and Thanksgiving Day.

When should I arrive?

Please arrive 30 minutes before any services. In order to achieve the best exfoliation for your scrub, you must soak or steam for at least 15 to 20 minutes prior to your appointment time. However, earlier arrival is welcomed to use Bay Spa facilities and amenities.

Is there a time limit for spa use?

Maximum 5 hours besides spa services. Penalty will be $5 each hour and will be charged on your leave.

How can I schedule an appointment?

You can book your appointment online or call us at 669-230-3934.
Appointments are available every day for all of our open hours. Booking in advance is strongly recommended for holidays, weekends, and groups. Online reservations must be made at least 5 hours in advance, or it will not be processed.

What if I am late for my appointment?

Arriving late will shorten the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will need to end on time so that the next guest will not be delayed. The full cost of your treatment will be applied.

What is your cancellation policy?

We kindly request at least 24 hours notice for cancellations.
A credit card is required at the time of booking to guarantee you reservation. Your card will be authorized at time of payment booking and will be processed if late cancellation or no show occurs. Late cancellations or “No Show” are subject to be charged 40% of the scheduled service. (You are required to pay your service payment only accepted in CASH or CREDIT CARD when you are checking in.) Same-day appointment bookings must be cancelled within 4 hours of appointment time or will result in a charge equal to 40% of the reserved service amount.

What is your refund policy?

REFUND POLICY IS NOT APPLIED TOWARDS PAYMENTS PAID FOR ANY SERVICES OR ADMISSION ONCE GUESTS ARE CHECKED IN.

ALL GIFT CARD AND DAY PASS SALES ARE FINAL. NO REFUND.

We are not responsible for lost cards.

What are scrub services?

Scrub service is performed in gender separated sauna(wet room) area while in nude. It includes a thorough exfoliation of your skin.
Please wait inside of hot pool or steam saunas for the therapist to come escort you for your treatment.

Are Acupressure, Swedish or Deep-tissue Therapeutic massages available?

We call these MYOFASCIAL WORK, which is the same as Acupressure,Deep tissue and Swedish massages. Certified massage therapists will perform massage in private rooms or triplets room. It will release tightness and pain throughout your whole body.

How long can I stay in sauna rooms?

Maximum 15 mins each room recommended for each session.
Long exposure in the sauna room may result in nausea, dizziness and fainting (should not exceed 15 mins).

Is gratuity included in treatment price? If not, how much should I tip?

Gratuity is not included in treatment price.
A 15-20% gratuity is considered customary and is cash only and cannot be charged from a gift card. Following your treatment, your therapist will provide you with an envelope or you can use the envelopes we provide at the front desk. Additional gratuity is a matter of personal discretion and should reflect your satisfaction with our services.

SPA ETIQUETTE & SAFETY GUIDELINES

Spa Etiquette:

Shower before entering any pools or sauna rooms.
No consensual activity between partners of any gender within the facility
Shoes must be taken off while inside the facility.
Outside food or drinks are not allowed.
Keep your voices down while inside.
Supervise children or elderly at all times.
Place used towels, uniforms and slippers in designated baskets.
Do not bring oils, hair dye, face masks, or cell phones into the sauna.
Only take 1 toothbrush and/or razor per visit.
Guests are prohibited from taking any sauna products with them.
Do not wear any clothing inside the pools.
No smoking within the facility.

Safety Guidelines

Long exposure in the sauna rooms may result in nausea, dizziness and fainting (should not exceed 15 min)
Exit cold plunge if feeling cold, tired, ill and/or if you are shivering. Extended cold water immersion can cause hypothermia.
Elderly people, pregnant women, and those with health conditions should consult with a physician before entering the sauna rooms.
Guests under the influence of alcohol or drugs are not allowed.
People with communicable diseases and open sores are not permitted in the steam and sauna rooms.
Spa treatments for guests under the age of 18 must be under the supervision and consent of a parent or a legal guardian who must be present at all times.
Bay Spa is not responsible for lost or stolen personal items, including property damage.
Bay Spa has the right to refuse service to any guests.

Buy 10 Services, Get 1 Free

BAY SPA

(669) 230-3934