FAQ & Policy

Please check the main page of the Bay Spa Website. 

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Not necessarily. We recommend appointments for service and/or treatments. 

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Yes. Bay Spa is a SHOE FREE ZONE. 
Place shoes in shoe lockers located to the right as you enter at front desk. 
Sanitized slippers will be provided.

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You may bring your own personal products if you like. Otherwise, we provide shirts and shorts(uniforms), towels, slippers, shampoo and conditioner, body shampoo,face lotion and body lotion,hair dryers,toothbrushes and paste,shaving blazers etc. Before using any of the spa facilities, please shower first. If you have long hair, please use a hair tie to tie it back. Hair ties and wraps available upon request at lobby.

Children under 2 years of age are not permitted in the spa. 
Elderly people, pregnant women, and those with health conditions should consult with a physician before entering sauna rooms.

Kids aged 2 to 10 or 5 ft under are welcome with supervision by the same gender parent or guardian. Anyone over the age of 80 years of age are welcome with an adult of the same gender guardian. 

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We are open Mon-Friday from 10am to 10pm,and Saturday-Sunday from 9am to 10pm. 
Our sauna rooms,Jim-Jill-bang and Common Room(co-ed area) are closed 15mins before closing for you to be able to change and leave by the time we are closed. 
We are closed on Christmas and Thanksgiving Day. 

Please arrive 30 minutes before any services. In order to achieve the best exfoliation for your scrub, you must soak or steam for at least 15 to 20 minutes prior to your appointment time. However, earlier arrival is welcomed to use Bay Spa facilities and amenities. 

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Maximum 5 hours besides spa services. Penalty will be $5 each hour and will be charged on your leave. 

You can book your appointment online or call us at 669-230-3934.
Appointments are available every day for all of our open hours. Booking in advance is strongly recommended for holidays, weekends, and groups. Online reservations must be made at least 5 hours in advance, or it will not be processed. ​​

Arriving late will shorten the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will need to end on time so that the next guest will not be delayed. The full cost of your treatment will be applied.

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We kindly request at least 24 hours notice for cancellations.
A credit card is required at the time of booking to guarantee you reservation. Your card will be authorized at time of payment booking and will be processed if late cancellation or no show occurs. Late cancellations or “No Show” are subject to be charged 40% of the scheduled service. (You are required to pay your service payment only accepted in CASH or CREDIT CARD when you are checking in.) Same-day appointment bookings must be cancelled within 4 hours of appointment time or will result in a charge equal to 40% of the reserved service amount.

REFUND POLICY IS NOT APPLIED TOWARDS PAYMENTS PAID FOR ANY SERVICES OR ADMISSION ONCE GUESTS ARE CHECKED IN.

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ALL GIFT CARD AND DAY PASS SALES ARE FINAL. NO REFUND. 

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We are not responsible for lost cards.

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Scrub service is performed in gender separated sauna(wet room) area while in nude. It includes a thorough exfoliation of your skin. 
Please wait inside of hot pool or steam saunas for the therapist to come escort you for your treatment.​​

We call these MYOFASCIAL WORK, which is the same as Acupressure,Deep tissue and Swedish massages. Certified massage therapists will perform massage in private rooms or triplets room. It will release tightness and pain throughout your whole body. 

Maximum 15 mins each room recommended for each session.
Long exposure in the sauna room may result in nausea, dizziness and fainting (should not exceed 15 mins). 

Gratuity is not included in treatment price. 
A 15-20% gratuity is considered customary and is cash only and cannot be charged from a gift card. Following your treatment, your therapist will provide you with an envelope or you can use the envelopes we provide at the front desk. Additional gratuity is a matter of personal discretion and should reflect your satisfaction with our services.